Terms of service

Last updated: 23 October 2026

1. About us

This website, www.quicksuuq.so, is operated by QuickSuuq, an online grocery and household-goods store based in Warta-Nabada, Mogadishu, Somalia. In these Terms, "we", "us" and "our" mean QuickSuuq, and "you" means anyone who visits the site or places an order. By using the site or placing an order, you agree to these Terms.

2. Your account

You can create an account using your email address or by signing in with Google. You are responsible for keeping your account details correct and for all activity on your account. Please tell us immediately if you think someone else is using it. You must be at least 18 years old, or have a parent's or guardian's permission, to place orders.

3. Products and prices

We try to show products, photos and descriptions accurately, but colours, sizes and packaging may vary slightly, especially for fresh produce. All prices are in US dollars (USD) and may change at any time without notice. If a product is listed at a wrong price because of an error, we may cancel the order and refund any payment.

4. Orders

After you place an order, you will receive a confirmation. An order is accepted only when we confirm it or deliver it. We may refuse or cancel an order, for example when a product is out of stock, the delivery address cannot be reached, or we suspect misuse. If this happens after you have paid, we will refund you in full.

5. Payment

You can pay with the payment methods shown at checkout, such as cash on delivery or mobile money. For cash on delivery, please have the exact amount ready when your order arrives.

6. Delivery

We deliver within the districts of Mogadishu shown at checkout. Delivery times are estimates and may be affected by weather, security or traffic. Please give a correct district, neighbourhood, building name and phone number. If we cannot reach you or the address is wrong, we may need to reschedule or cancel the delivery. Any delivery fee is shown at checkout before you place your order.

7. Freshness, returns and refunds

If an item arrives damaged, spoiled, wrong or missing, contact us when it is delivered, before the delivery person leaves. Send us the phone number you paid from and a photo of the item, and we will replace the item or refund you. Once your items match what you ordered, they cannot be returned. Approved refunds are paid within 3 days, using your original payment method or as store credit.

8. Cancellations

You can cancel an order free of charge before it leaves our store. Contact us as soon as possible on WhatsApp or by phone.

9. Acceptable use

You agree not to misuse the site. This includes placing fake orders, giving false information, trying to access other people's accounts, or interfering with the site's security or operation.

10. Intellectual property

The QuickSuuq name, logo, photos and website content belong to QuickSuuq or our partners. You may not copy or reuse them without our written permission.

11. Third-party services

Some features, such as Google sign-in and payment providers, are run by third parties under their own terms. We are not responsible for their services.

12. Limitation of liability

To the extent the law allows, we are not liable for indirect or unforeseeable losses. Our total liability for any order is limited to the amount you paid for that order.

13. Governing law

These Terms are governed by the laws of the Federal Republic of Somalia. Any dispute will be handled by the competent courts in Mogadishu, although we will always try to resolve problems with you directly first.

14. Changes to these Terms

We may update these Terms from time to time. The latest version will always be on this page, with the date it was last updated.

15. Contact us

QuickSuuq, Warta-Nabada, Mogadishu, Somalia
Phone / WhatsApp: +252 61 0201260
Email: quicksuuq@gmail.com or info@quicksuuq.so
Website: www.quicksuuq.so